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Learning content
A customer service apology worth celebrating
By Adrian SwinscoeMarch 11, 2021
Learning content
Customer service is about changing feelings and creating good memories
By Adrian SwinscoeMarch 11, 2021
Learning content
Customer engagement and advocacy is undermined by a deficit of care
By Adrian SwinscoeMarch 11, 2021

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A customer service apology worth celebrating
March 11, 2021
Customer service is about changing feelings and creating good memories
March 11, 2021
Customer engagement and advocacy is undermined by a deficit of care
March 11, 2021

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Learning content March 11, 2021
A customer service apology worth celebrating
Learning content March 11, 2021
Customer service is about changing feelings and creating good memories
Learning content March 11, 2021
Customer engagement and advocacy is undermined by a deficit of care
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Best practice

How to implement an effective proactive customer service strategy

Or Transform Your Customer Experience By Making Your Customer Service...
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Best practice

Where to find proactive customer service opportunities

Or Transform Your Customer Experience By Making Your Customer Service...
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Best practice
Why Relying Only On Reactive Customer Service Is No Longer Good Enough
By Adrian SwinscoeMarch 11, 2021
Best practice

Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans

Today’s interview is with Carey Smith, founder & CEO (Chief...
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Best practice

Are you committed to putting the customer at the centre of what you do?

A friend of mine recently sent me an article (Why...
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Trending Customer Intelligence Posts
Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
March 11, 2021
What’s your brand’s customer service persona?
What’s your brand’s customer service persona?
March 11, 2021
Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
March 11, 2021
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Learning content
A customer service apology worth celebrating
By Adrian SwinscoeMarch 11, 2021
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