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Best Practice/Case Studies

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Best practice

Systems thinking, customer service and unlearning the way we do things – Interview with John Seddon of Vanguard

Back in November, I shared an interview with you called:...

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Best practice

Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.

I haven’t posted for a few days as I’ve been...

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Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls

By Adrian SwinscoeMarch 31, 2020

Best practice

Interview and customer service stories with Michael Heppell

Today, as part of the interview series, it is my...

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Best practice

The 9 ½ Principles of Innovative Customer Service – Interview with Chip Bell

Today’s interview is with Chip Bell, a renowned consultant, trainer...

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