CCS Ambassadors – A Crown Commercial Service

Best Practice/Case Studies

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Best practice

How to implement an effective proactive customer service strategy

Or Transform Your Customer Experience By Making Your Customer Service...

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Best practice

Where to find proactive customer service opportunities

Or Transform Your Customer Experience By Making Your Customer Service...

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Why Relying Only On Reactive Customer Service Is No Longer Good Enough

By Adrian SwinscoeMarch 11, 2021

Best practice

Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans

Today’s interview is with Carey Smith, founder & CEO (Chief...

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Best practice

Are you committed to putting the customer at the centre of what you do?

A friend of mine recently sent me an article (Why...

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