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Customer Intelligence
Customer behaviour is changing: Check your assumptions
By Adrian SwinscoeJanuary 22, 2021
Employee experience
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
By Adrian SwinscoeJanuary 22, 2021
Customer Intelligence
Brands can drive growth and retention by addressing silent complaints
By Adrian SwinscoeJanuary 22, 2021

Trending

Customer behaviour is changing: Check your assumptions
January 22, 2021
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
January 22, 2021
Brands can drive growth and retention by addressing silent complaints
January 22, 2021

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Customer Intelligence January 22, 2021
Customer behaviour is changing: Check your assumptions
Employee experience January 22, 2021
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
Customer Intelligence January 22, 2021
Brands can drive growth and retention by addressing silent complaints
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Best Practice/Case Studies

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Best practice

Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans

Today’s interview is with Carey Smith, founder & CEO (Chief...
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Best practice

Are you committed to putting the customer at the centre of what you do?

A friend of mine recently sent me an article (Why...
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Best practice
The customer service strategy with the best RoI
By Adrian SwinscoeNovember 4, 2020
Best practice

Five ways to become more agile and responsive to your customers’ needs

About a month ago I wrote a piece called: Are You...
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Best practice

A short cautionary tale about the misuse of customer data

This is a short story about surveying your customers and...
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Trending Customer Intelligence Posts
Customer behaviour is changing: Check your assumptions
Customer behaviour is changing: Check your assumptions
January 22, 2021
Brands can drive growth and retention by addressing silent complaints
Brands can drive growth and retention by addressing silent complaints
January 22, 2021
The big list of little things that destroy your customer experience
The big list of little things that destroy your customer experience
January 22, 2021
Editor’s Choise
Customer Intelligence
Customer behaviour is changing: Check your assumptions
By Adrian SwinscoeJanuary 22, 2021
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