By Adrian Swinscoe Learning content March 11, 2021 Customer service is about changing feelings and creating good memories
By Adrian Swinscoe Learning content March 11, 2021 Customer engagement and advocacy is undermined by a deficit of care
By Adrian Swinscoe Learning content March 11, 2021 Customer experience vs. the customer’s experience: Is there a difference?
By Adrian Swinscoe Customer Intelligence March 11, 2021 Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
By Adrian Swinscoe Customer Intelligence March 11, 2021 What’s your brand’s customer service persona?
By Adrian Swinscoe Learning content March 11, 2021 Are your mental models getting in the way of improving your customer experience?
By Adrian Swinscoe Customer Intelligence March 11, 2021 Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
