By Adrian Swinscoe Customer Intelligence January 22, 2021 Customer behaviour is changing: Check your assumptions
By Adrian Swinscoe Employee experience January 22, 2021 An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
By Adrian Swinscoe Customer Intelligence January 22, 2021 Brands can drive growth and retention by addressing silent complaints
By Adrian Swinscoe Best practice January 22, 2021 Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans
By Adrian Swinscoe Learning content January 22, 2021 Are you stopping some of your customers from doing business with you?
By Adrian Swinscoe Learning content January 22, 2021 Should ‘Net Easy’ be your new customer service metric – Interview with Nicola Millard of BT
By Adrian Swinscoe Customer Intelligence January 22, 2021 The big list of little things that destroy your customer experience
