By Adrian Swinscoe Best practice March 31, 2020 Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.
By Adrian Swinscoe Customer Intelligence March 31, 2020 Handling customer service complaints is good, handling different types of people is better
By Adrian Swinscoe Best practice March 31, 2020 Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls
By Adrian Swinscoe Best practice March 31, 2020 Interview and customer service stories with Michael Heppell
By Adrian Swinscoe Advocacy & Awareness March 31, 2020 What else can you do with customer testimonials?
By Adrian Swinscoe Learning content March 31, 2020 What makes first direct so successful: Interview with their new CEO Mark Mullen
By Adrian Swinscoe Best practice March 31, 2020 The 9 ½ Principles of Innovative Customer Service – Interview with Chip Bell
By Adrian Swinscoe Customer Intelligence February 13, 2020 Improve customer retention by learning more about your worst customers
