By Adrian Swinscoe Best practice June 17, 2020 The Age of the Customer – Interview with Kerry Bodine about her new book Outside In
By Adrian Swinscoe Learning content June 17, 2020 Great customer experience don’t let fear get in the way
By Adrian Swinscoe Customer Intelligence June 17, 2020 Big data insight into customers behaviour can be good but immersion and observation are better
By Adrian Swinscoe Learning content June 17, 2020 Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clients
By Adrian Swinscoe Learning content March 31, 2020 The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken
By Adrian Swinscoe Learning content March 31, 2020 Deliver great customer experience by including your customers – Interview with Mark Hurst of Creative Good
By Adrian Swinscoe Learning content March 31, 2020 The Often Forgotten Part Of The Customer Service Or Customer Experience Process
By Adrian Swinscoe Learning content March 31, 2020 A Story About The Benefits Of Proactive Customer Service
