By Adrian Swinscoe Best practice July 23, 2020 Doing what’s right for the customer is often an article of faith
By Adrian Swinscoe Improving product knowledge July 23, 2020 Make it easy for your customers to complain
By Adrian Swinscoe Customer Intelligence July 23, 2020 Don’t hide from customer complaints, negative online reviews or feedback
By Adrian Swinscoe Customer Intelligence July 23, 2020 When it comes to customer service, I’m a name not a number
By Adrian Swinscoe Learning content July 23, 2020 You can’t make ‘Art’ if you are not willing to fail – Interview with Seth Godin on The Icarus Deception
By Adrian Swinscoe Customer Intelligence July 23, 2020 The relationships you have with your existing customers are your key to success
By Adrian Swinscoe Learning content July 23, 2020 Improve customer loyalty by ditching surveys and solving problems, including the silent ones
By Adrian Swinscoe Learning content July 23, 2020 The Age of the Customer – Interview with Kerry Bodine about her new book Outside In
