By Adrian Swinscoe Best practice July 23, 2020 Doing what’s right for the customer is often an article of faith
By Adrian Swinscoe Best practice July 23, 2020 Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clients
By Adrian Swinscoe Best practice June 17, 2020 Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva
By Adrian Swinscoe Best practice June 17, 2020 Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll of United Breaks Guitars
By Adrian Swinscoe Best practice June 17, 2020 The Age of the Customer – Interview with Kerry Bodine about her new book Outside In
By Adrian Swinscoe Best practice March 31, 2020 Systems thinking, customer service and unlearning the way we do things – Interview with John Seddon of Vanguard
By Adrian Swinscoe Best practice March 31, 2020 Great customer service and experience is a lot about listening and then doing the things that you are not asked to do.
By Adrian Swinscoe Best practice March 31, 2020 Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls
