By Adrian Swinscoe Best practice January 22, 2021 Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans
By Adrian Swinscoe Best practice November 4, 2020 Are you committed to putting the customer at the centre of what you do?
By Adrian Swinscoe Best practice November 4, 2020 Five ways to become more agile and responsive to your customers’ needs
By Adrian Swinscoe Best practice November 4, 2020 A short cautionary tale about the misuse of customer data
By Adrian Swinscoe Best practice November 4, 2020 Deliver great customer experience by including your customers – Interview with Mark Hurst of Creative Good
By Adrian Swinscoe Best practice October 1, 2020 Proactive Customer Service Starts With Changing Your Mindset
By Adrian Swinscoe Best practice October 1, 2020 Removing The ‘Grit’ From Your Customer Or Client Experience
