By Adrian Swinscoe Customer Intelligence March 31, 2020 Handling customer service complaints is good, handling different types of people is better
By Adrian Swinscoe Customer Intelligence February 13, 2020 Improve customer retention by learning more about your worst customers
By Adrian Swinscoe Customer Intelligence February 13, 2020 Are you listening? Listen more to improve customer service, sales, productivity and growth
By Adrian Swinscoe Customer Intelligence February 13, 2020 How to be more interesting (and keep customers for longer) – Interview with Jessica Hagy
By Adrian Swinscoe Customer Intelligence February 13, 2020 Improve your customer service by asking what would your Mum do – Interview with Lee Cockerell
By Adrian Swinscoe Customer Intelligence February 13, 2020 Customer service, people and how caring does scale – Interview with Gary Vaynerchuk #1aDayQandA
By Adrian Swinscoe Customer Intelligence October 9, 2019 Data insights are good but immersion and observation are better
By Adrian Swinscoe Customer Intelligence October 9, 2019 Customer Service lessons from Brailsford and Team GB cycling
