By Adrian Swinscoe Customer Intelligence March 11, 2021 Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
By Adrian Swinscoe Customer Intelligence March 11, 2021 What’s your brand’s customer service persona?
By Adrian Swinscoe Customer Intelligence March 11, 2021 Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
By Adrian Swinscoe Customer Intelligence March 11, 2021 A story about waiting for a prognosis and the patient experience
By Adrian Swinscoe Customer Intelligence January 22, 2021 Customer behaviour is changing: Check your assumptions
By Adrian Swinscoe Customer Intelligence January 22, 2021 Brands can drive growth and retention by addressing silent complaints
By Adrian Swinscoe Customer Intelligence January 22, 2021 The big list of little things that destroy your customer experience
By Adrian Swinscoe Customer Intelligence January 22, 2021 How equal are your relationships with your customers?
