By Adrian Swinscoe Customer Intelligence June 17, 2020 Connecting the dots of word of mouth, customer loyalty and customer service
By Adrian Swinscoe Customer Intelligence June 17, 2020 You don’t retain your customers by ignoring them
By Adrian Swinscoe Customer Intelligence June 17, 2020 Apply the Granny test to get closer to your customers
By Adrian Swinscoe Customer Intelligence June 17, 2020 Big data insight into customers behaviour can be good but immersion and observation are better
By Adrian Swinscoe Customer Intelligence March 31, 2020 Handling customer service complaints is good, handling different types of people is better
By Adrian Swinscoe Customer Intelligence February 13, 2020 Improve customer retention by learning more about your worst customers
By Adrian Swinscoe Customer Intelligence February 13, 2020 Are you listening? Listen more to improve customer service, sales, productivity and growth
By Adrian Swinscoe Customer Intelligence February 13, 2020 How to be more interesting (and keep customers for longer) – Interview with Jessica Hagy
