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A customer service apology worth celebrating
By Adrian SwinscoeMarch 11, 2021
Learning content
Customer service is about changing feelings and creating good memories
By Adrian SwinscoeMarch 11, 2021
Learning content
Customer engagement and advocacy is undermined by a deficit of care
By Adrian SwinscoeMarch 11, 2021

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A customer service apology worth celebrating
March 11, 2021
Customer service is about changing feelings and creating good memories
March 11, 2021
Customer engagement and advocacy is undermined by a deficit of care
March 11, 2021

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Learning content March 11, 2021
A customer service apology worth celebrating
Learning content March 11, 2021
Customer service is about changing feelings and creating good memories
Learning content March 11, 2021
Customer engagement and advocacy is undermined by a deficit of care
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Best Practice/Case Studies

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Best practice

Company Insight – Beales Hotels

Beales Hotels (www.bealeshotels.co.uk) is an independent, family- run hotel company...
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Best practice

Great service comes from doing things upside down – Interview with John Timpson

Today’s interview is with John Timpson CBE, Chairman of Timpson’s the UK...
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Best practice
A degree of humility always succeeds in business – Interview with Michael O’Leary of Ryanair
By Adrian SwinscoeJuly 30, 2019
Best practice

Fairness For All, workplace happiness and an inside look at the John Lewis Partnership – Interview with Lord Mark Price

Today’s interview is with Lord Mark Price, who is the former...
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Trending Customer Intelligence Posts
Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
Different customers have different journeys and needs – Interview with Daniel Lind of Qmatic
March 11, 2021
What’s your brand’s customer service persona?
What’s your brand’s customer service persona?
March 11, 2021
Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service
March 11, 2021
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Learning content
A customer service apology worth celebrating
By Adrian SwinscoeMarch 11, 2021
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