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Customer Intelligence
Customer behaviour is changing: Check your assumptions
By Adrian SwinscoeJanuary 22, 2021
Employee experience
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
By Adrian SwinscoeJanuary 22, 2021
Customer Intelligence
Brands can drive growth and retention by addressing silent complaints
By Adrian SwinscoeJanuary 22, 2021

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Customer behaviour is changing: Check your assumptions
January 22, 2021
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
January 22, 2021
Brands can drive growth and retention by addressing silent complaints
January 22, 2021

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Customer Intelligence January 22, 2021
Customer behaviour is changing: Check your assumptions
Employee experience January 22, 2021
An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds
Customer Intelligence January 22, 2021
Brands can drive growth and retention by addressing silent complaints
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Best practice

Fairness For All, workplace happiness and an inside look at the John Lewis Partnership – Interview with Lord Mark Price

Today’s interview is with Lord Mark Price, who is the former...
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Trending Customer Intelligence Posts
Customer behaviour is changing: Check your assumptions
Customer behaviour is changing: Check your assumptions
January 22, 2021
Brands can drive growth and retention by addressing silent complaints
Brands can drive growth and retention by addressing silent complaints
January 22, 2021
The big list of little things that destroy your customer experience
The big list of little things that destroy your customer experience
January 22, 2021
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Customer Intelligence
Customer behaviour is changing: Check your assumptions
By Adrian SwinscoeJanuary 22, 2021
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